Frequently Asked Questions

Everything you need to know about your next timeless piece.

What shipping options are available for domestic orders?

We offer complimentary standard shipping on all orders over $100. For urgent gifts, express shipping is available at checkout for a flat fee of $15.

How do I determine my correct ring size?

You can download our printable ring size guide from our website or visit any Grahams Jewellers boutique for a professional fitting by our expert staff.

What is your return policy for change of mind?

We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned, and custom-made pieces are final sale.

Do you provide certificates of authenticity for diamonds?

Yes, all our significant diamond pieces come with official GIA or IGI certification, ensuring the quality, cut, and clarity of your investment.

Can I pay for my purchase using interest-free installments?

Absolutely. We support various flexible payment options including Afterpay, Zip, and Humm, allowing you to wear your jewelry now and pay later.

Does Grahams Jewellers offer professional cleaning and repairs?

We provide comprehensive after-care services, including professional ultrasonic cleaning, prong inspections, and resizing to keep your jewelry looking its best for a lifetime.